Defusing Conflicts: Best Practices
Transform your professional tensions into opportunities for collaboration
Mastering the right reflexes to defuse a nascent conflict is an essential strategic skill, whether you are a mediator, manager, or team management professional. This module offers you a concentrate of concrete techniques and operational practices to intervene effectively before the situation tips over.
What you will discover in this module:
– Proven techniques to defuse conflict escalations.
– Common mistakes that fuel tensions… and how to avoid them.
– Interactive scenarios to anchor good reflexes.
– A focus on weak signals that often precede open conflicts.
– Advice from field experts, applicable immediately.
This module can be taken alone for targeted learning, or integrated into a more comprehensive course dedicated to Leadership & Management, to strengthen your communication, team leadership, and tension management skills.
Prevent tensions from escalating: this module is designed to help you act at the right time and adopt the right postures to facilitate a resolution of conflict.