Defusing Conflicts: Best Practices

Defusing Conflicts: Best Practices

Description

Defusing Conflicts: Best Practices

Transform your professional tensions into opportunities for collaboration

Mastering the right reflexes to defuse a nascent conflict is an essential strategic skill, whether you are a mediator, manager, or team management professional. This module offers you a concentrate of concrete techniques and operational practices to intervene effectively before the situation tips over.

What you will discover in this module:

– Proven techniques to defuse conflict escalations.

– Common mistakes that fuel tensions… and how to avoid them.

– Interactive scenarios to anchor good reflexes.

– A focus on weak signals that often precede open conflicts.

– Advice from field experts, applicable immediately.

This module can be taken alone for targeted learning, or integrated into a more comprehensive course dedicated to Leadership & Management, to strengthen your communication, team leadership, and tension management skills.

Prevent tensions from escalating: this module is designed to help you act at the right time and adopt the right postures to facilitate a resolution of conflict.

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