Conflicts at work: why take action

Conflicts at work: why take action

Description

Module 1 – Conflicts at work: why take action

A latent or poorly managed conflict can cost an organization dearly: reduced productivity, a deteriorating atmosphere, team disengagement, increased turnover, etc. However, when handled well, a conflict becomes a powerful opportunity for clarification, innovation, and enhanced cooperation.

This module invites you to change your perspective on professional conflicts. It will help you understand why it is essential to address them rather than avoid them, and how your stance and actions can make all the difference.

Designed for managers, HR professionals, and internal mediators, this module can be taken independently or integrated into the complete “Human Resources & Talent,” for the comprehensive development of interpersonal skills in business.

You are concerned if you ask yourself one of the following questions:

• Should we really intervene in a conflict between two employees?

• What is the real cost of an unresolved conflict?

• What benefits can teams derive from a well-managed disagreement?

• What is my role as a manager or HR manager when faced with tension?

At the end of this module, you will have the keys to understanding how to begin responsible, proactive, and constructive conflict management in your professional environment.

In particular, you will discover:

• The main risks of poor conflict management

• The organizational and relational gains of a constructive approach

• The mechanisms that transform a disagreement into a lever for collective growth

• And above all: your fundamental role in the dynamics of the conflict

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