Adapting mediation to complex situations
A specialized module for mediators in sensitive contexts
Can be taken independently or integrated into the complete “Leadership & Management” course
How can you maintain a constructive dialogue when tensions are at their highest and the parties refuse to speak directly to each other? This module offers you a practical immersion in the heart of shuttle mediation, an essential approach for managing conflicts in situations of communication breakdown.
Through three interactive scenarios, you will be confronted with complex contexts (professional rivalries, deep interpersonal conflicts, strategic disagreements in business) in order to:
- Explore postures adapted to alternate mediation;
- Test your active listening skills when faced with opposing and emotionally charged parties;
- Experience the art of reformulating and relaying critical remarks in a neutral and constructive manner;
- Develop your discernment to preserve the framework and progress of the dialogue.
This module also includes a final validation quiz, a real tool for consolidating your learning.
Whether you are an experienced mediator or a professional mediator, this training will help you:
- Deepen your techniques for high-volume environments emotional;
- Understand the levers for maintaining effective indirect communication;
- Strengthen your professional posture in cases where no direct meeting is possible.
Who is this module for?
Mediators working in highly conflictual contexts, managers facing relational blockages, and anyone responsible for maintaining dialogue in tense situations.
Make every silence a step towards resolution.
This module is part of the “Leadership & Management” e-learning course, but can also be followed independently, according to your specific professional needs.
