Adapt your welcome according to the context
E-learning training module – Available individually or integrated into the “Customer Service & Customer Success” course
Do you always welcome your new customers in the same way? It’s time to adapt your approach.
The first few minutes are decisive. This is where the customer relationship is created or weakened. This module allows you to learn how to adapt your posture and interactions according to various customer profiles (SMEs, large accounts, novice or expert users) and specific onboarding contexts (urgent projects, multitasking customers, stress or enthusiasm phases).
Thanks to this module:
- Strengthen the quality of your customer reception from the first exchange
- Adapt your questions and answers according to the signals you identify
- Cultivate your relational agility to guide your customers, even in complex situations
- Practice with three interactive scenarios inspired by the daily life of CSMs
- Quickly create a climate of trust to launch a smooth onboarding
This module can be taken independently for those who wish to improve their relational skills immediately, or integrated into our complete “Customer Service & Customer Success” course for structured and comprehensive skills development.
