Adapt your strategy to weak signals
Anticipate customer disengagement before it’s too late
Short training, lasting impact:
This e-learning module allows you to master the art of interpreting your customers’ weak signals to take action before the relationship breaks down. A customer who leaves is often a series of small clues that go undetected in time. Thanks to this module, you will be able to recognize these warning signs and adapt your Customer Success strategy proactively.
Training anchored in reality:
✓ 3 interactive scenarios to confront you with scenarios frequently encountered by Customer Success Managers
✓ Personalized feedback to refine your analysis and make the right decisions at the right time
✓ A progression logic based on realistic cases: each experience is a concrete learning opportunity
Main objective:
To enable you to effectively prevent churn by adapting your posture and actions when faced with the first signs of disengagement.
This module can be taken individually or integrated into the complete “Customer Service & Customer Success” for a comprehensive skills upgrade in customer loyalty and proactive anticipation of churn.
Who is this module for?
– Customer Success Managers
– Customer relationship managers
– Professionals wishing to strengthen their relational intelligence to anticipate the risks of departure
By following this module, you will know:
• Identify micro-behaviors that announce a future termination
• Adapt your communication and your levers to rebuild customer relations
• Build a listening strategy to react at the right time
