Adapting the reminder to the situation
Individual module or component of the “Customer Service & Customer Success” course
How to convince a late-paying customer without putting them off?
Because an unpaid invoice can have a variety of reasons (cash flow problems, forgetfulness, dissatisfaction, bad faith, etc.), there is not just one way to follow up, but a method that must be adapted to each context. This is precisely what you will learn in this module.
This module is for you if:
• You want to maximize your chances of recovering a debt without damaging the customer relationship
• You manage very different customers
• You sometimes lack arguments or flexibility in your reminders
Thanks to realistic scenarios, you will be led to:
• Identify weak signals to better understand the customer’s position
• Evaluate possible negotiation levers according to each case
• Test different communication approaches, while measuring their impact
This module can be followed individually to quickly progress on the management of complex reminders, or as part of a complete course on “Customer Service & Customer Success.”
Turn every reminder into an opportunity for dialogue and loyalty, even in the event of non-payment.
