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Adapt escalation according to the situation

Adapt escalation according to the situation

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Adapt escalation according to the situation

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Information

Duration: 20min
Language: English
Available languages: French
Number of activities: 1
Availability duration (days): 30

Learning objectives

Identify escalation types based on customer profiles
Adopt a posture adapted to each climbing situation
Quickly analyze the criticality level of a request
Choose the appropriate actions based on the context
Coordinate effectively with internal stakeholders

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