CERES AMBASSADOR Programme
Master verbal elegance in a brasserie, showcase talent, optimise network performance
The CERES AMBASSADOR Programme is an immersive digital training experience designed for frontline, customer-facing teams in luxury, retail and hospitality.
It embeds verbal, relational and behavioural elegance for the long term, turning every interaction into a memorable client experience.
A structured programme built around 7 key modules
Designed as a progressive skills-development pathway, this programme supports learners at every stage of the client relationship:
- Welcome a new client with elegance
- Recognise and value a loyal client
- Identify tastes and preferences through active listening
- Offer sincere, personalised advice
- Handle dissatisfaction with confidence and composure
- Respect uniform and grooming standards
- Develop long-term client relationships
Practical, on-the-floor learning—immediately applicable
Short micro-learning modules combining realistic scenarios, interactive dialogues and downloadable “Best Practice” resources.
SAVOIR-DIRE reflexes that can be transferred directly to the floor, in service of relational excellence and commercial performance.
Designed for multi-site networks
Accessible on smartphone, tablet and computer, 24/7, fully self-paced, with no downtime for teams.
Certification & HR management
At the end of the programme: CERES AMBASSADOR Certificate, plus an Open Badge that can be showcased.
HR dashboards to track progress and measure on-the-floor impact.
Quality & funding
A Qualiopi-certified training provider. Training eligible for OPCO funding (AKTO, FSE…), with CERES support throughout.
They trust us
Satisfaction: 98% | Completion: 95%