Adapt escalation according to the situation Customer Service & Customer SuccessSerious Factory20min1 activity
Adapt the recovery to the situations Customer Service & Customer SuccessSerious Factory20min1 activity
Adapt your response according to the situation Customer Service & Customer SuccessSerious Factory20min1 activity
Adapt your strategy to weak signals Customer Service & Customer SuccessSerious Factory20min1 activity
Adapt your welcome according to the context Customer Service & Customer SuccessSerious Factory20min1 activity
Adapting the NPS assessment to contexts Customer Service & Customer SuccessSerious Factory20min1 activity
Churn: Understanding the Urgency to Act Customer Service & Customer SuccessSerious Factory15min1 activity
Effective customer follow-up techniques Customer Service & Customer SuccessSerious Factory15min1 activity
Establishing a Customer Success Plan Customer Service & Customer SuccessSerious Factory01h · 30min1 activity
Frameworks and benchmarks for recovery Customer Service & Customer SuccessSerious Factory25min1 activity
Interactive contextualized practice Customer Service & Customer SuccessSerious Factory20min1 activity
