Why post-crisis loyalty?
An essential module for transforming a critical moment into a lever for lasting customer trust.
Through this engaging and introspective module, discover how to capitalize on an incident to strengthen customer relationships. A negative experience can quickly weaken a customer’s loyalty… but if managed well, it can change everything. This module helps you understand why and how to turn each delicate situation into a strategic opportunity to build loyalty and reassure them.
✅ Ideal for Customer Success Managers wishing to strengthen their posture and sharpen their relationship skills after a crisis.
✅ Can be taken independently or integrated into the complete e-learning course “Customer Service & Customer Success,” designed to develop relational excellence throughout the customer cycle.
In this module, you will:
- Become aware of the economic and emotional stakes of a customer incident
- Understand the real consequences of poor post-incident management
- Identify your key role in regaining trust
- Measure the positive impact of a well-executed action on loyalty
- Develop a new posture focused on authentic repair
Loyalty doesn’t start when everything is going well, but when things go wrong.
This module gives you the keys to act with impact where others abandon the relationship.
