Why onboarding is crucial
Standalone e-learning module or integrated into the “Customer Service & Customer Success” course
Do you know why 80% of customer satisfaction is determined in the first few moments?
This module invites you to delve into the strategic challenges of software user onboarding – a fundamental step that determines not only product adoption, but also long-term customer relationships.
Whether taken alone or integrated into the complete course dedicated to Customer Success specialists, this module provides essential insight: a well-designed onboarding is the gateway to a smooth, engaging, and lasting customer experience.
In this module, you will:
- Discover why onboarding is much more than a technical formality.
- Identify the levers it activates to improve the loyalty, engagement, and churn reduction.
- Understand how this phase influences the perception of your brand and product from the first contact.
- Anchor a strategic vision of the role of the Customer Onboarding Specialist in the customer lifecycle.
Ideal for: Customer Service, Customer Success, User Support professionals, and anyone who wants to transform their first interaction with the user into lasting success.
An essential preamble before any optimization of your onboarding process, to be enriched with the following modules offered in our off-the-shelf offering.
