Upselling: A Hidden Opportunity
How to Turn a Support Exchange into a Growth Lever?
When customers contact support, they often reveal much more than a simple technical problem: they express their usage, their needs, their frustrations… and their aspirations.
This module acts as a revealer: what if each customer request opened up a subtle and relevant opportunity for upsell?
Discover in this module how to:
- Identify weak signals that reveal a need or a gap
- Seize these key moments without compromising the quality of the customer experience
- Generate value for the customer while boosting revenue
Designed for Support and Customer Success teams, this module is aimed at all professionals involved in customer performance, even in a hybrid role.
It can be taken independently for focus on concrete upselling techniques in real-life situations, or integrated into the complete “Customer Service & Customer Success” course for strategic and cross-functional skills development.
You are looking to:
- Know when and how to recommend an offer without forcing the hand
- Harmonize customer relations and business objectives
- Train your teams to detect opportunities with discernment and impact
This module is the operational response to your needs.
