E-learning training: Conflict typology – Identify, understand, and act effectively
Estimated duration: 1.5 hours
Target audience: Managers, mediators, consultants
Why take this training?
In any human organization, conflict is inevitable. But when managed well, it becomes a lever for clarification, continuous improvement, and even innovation. This online training course gives you the keys to distinguishing between different types of conflicts, understanding their underlying mechanisms, and adopting the right resolution strategies, depending on the intensity and context.
Through a progressive and structured approach, you will learn to:
- Decipher the root causes of conflicts
- Classify conflicts according to their type and severity
- Adapt your intervention techniques according to profiles and situations
- Strengthen your posture as a calming and structuring leader
- Conduct a constructive dialogue when tensions arise
This course includes 6 interactive modules to offer you a comprehensive and immediately operational skills upgrade:
Module 1 – Conflicts: understanding to better manage
Realize the importance of understanding conflicts to act better. Explore their impact on performance and collaboration, and identify the role you can play in regulating them.
Module 2 – The Fundamentals of Professional Conflicts
Discover the main typologies: power conflict, value conflict, role conflict, goal conflict, etc. Use proven models to name tensions and identify their logic.
Module 3 – Intervention Techniques and Best Practices
Learn how to make an effective diagnosis and choose the appropriate strategy: mediation, reframing, coaching, arbitration, etc., while strengthening your non-violent communication.
Module 4 – Adapting Your Stance According to the Context
Not all conflicts are the same. Adapt your levers depending on whether it is a team conflict, a hierarchical disagreement, or interpersonal tension. Vary the postures according to the degree of seriousness and emotional involvement.
Module 5 – Realistic simulator: conflict classification workshop
Dive into an immersive scenario. Faced with a real-life case, practice identifying the nature and intensity of the conflict to choose the most appropriate intervention.
Module 6 – Mega Quiz to validate your learning
Test your understanding of key concepts with scenarios, multiple-choice questions, and classifiers. A fun way to consolidate your expertise.
At the end of this module, you will know how to:
- Prioritize types of conflict
- Choose the right intervention strategy at the right time
- Develop a reflective posture as a regulatory leader
- Apply preventive logic before tensions escalate
A short, clear, and effective module for skills that can be immediately transferred to the field.
