The Pillars of Customer Success

The Pillars of Customer Success

Description

The Pillars of Customer Success

Can you imagine building a clear, structured customer success plan aligned with your customers, without starting from scratch each time? This module is for you.

Integrated into the “Customer Service & Customer Success", this module can also be followed independently by any professional wishing to strengthen their key skills in Customer Success Management.

In this module:

You will discover the essential fundamentals for building an effective and operational customer success plan:

  • The key elements of a successful customer success plan: objectives, KPIs, milestones, responsibilities
  • The typical structure of a Customer Success Plan used by industry leaders
  • Concrete and proven models to guide you: V2MOM, OKRs, Success Milestones
  • Directly applicable advice to ensure alignment between customer objectives and product value

Why is this module strategic?

Because a well-designed success plan is the cornerstone of a lasting and proactive customer relationship. It allows you to:

  • Promote adoption and loyalty
  • Reduce the risk of churn
  • Create a common framework between all stakeholders

Ideal for:

  • Customer Success Managers
  • Customer Onboarding Specialists
  • Support or Customer Relations Managers wishing to structure their processes

This module gives you a clear, professional and duplicable framework to transform your customer support processes into growth levers.

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