The keys to a good onboarding
Module 2 from the “Customer Service & Customer Success” course – also available as a stand-alone module
Give your users an unforgettable first product experience.
In this module, you will discover everything a Customer Onboarding Specialist needs to master to achieve a smooth, efficient, and personalized software onboarding.
Are you wondering how to structure an impactful onboarding journey?
Want to better understand how to anticipate user expectations to boost their product adoption? This module will give you the essential keys to understanding, structuring, and optimizing your new customers’ experience.
Designed to be followed independently or as part of our complete “Customer Service & Customer Success” course. Customer Success", this module is aimed at all professionals seeking to perfect the strategic and operational foundations of software onboarding.
In the program:
• The essential stages of the user journey at startup
• The most effective customer adoption models: AARRR, maturity model, etc.
• The role and missions of the Customer Onboarding Specialist: much more than a guide, a true facilitator of customer success
Why take this module?
• Structure a clear, progressive, and user-centered onboarding
• Understand the psychological and technical levers of the first experience
• Create the foundations for long-term and personalized customer support
Target audience:
Customer Onboarding Specialists, Customer Success teams, product trainers, deployment project managers.
