Techniques for Preventing Tensions
Strengthen your interpersonal skills and adopt the right reflexes to maintain a healthy climate within your teams. This module, anchored in the Leadership & Management course, can be taken independently or integrated into a comprehensive program dedicated to developing the skills of managers, HR professionals, and mediators.
In a professional world where tensions can quickly degrade collective effectiveness, mastering defusing techniques is a strategic asset. This interactive module provides you with concrete answers to the following questions:
- How can you recognize the signs, even weak ones, that indicate tension?
- What attitudes and postures should you adopt to defuse a potentially conflictual situation?
- How can you prevent emotional escalation before it’s too late?
Through immersive scenarios, you will learn to:
- Identify verbal and non-verbal warning signs
- Distinguish between levels of emotional intensity to measure your response
- Apply calming and assertive communication techniques
- React in time and with discernment, without unnecessarily fueling tensions
- Maintain a collaborative climate, even in the most demanding environments
This module is particularly aimed at those who lead teams, manage interpersonal communication, or intervene in sensitive situations on the ground.
