Techniques to boost NPS
Standalone module or integrated into the “Customer Service & Customer Success” course
How to transform your NPS interviews into real levers for continuous improvement?
This e-learning module gives you the keys to fully valuing customer feedback, well beyond the traditional NPS score. Learn how to structure your satisfaction interviews methodically to generate actionable insights, sustainably improve the customer experience, and increase loyalty.
Who is this module for?
This module is aimed at all Customer Experience Managers, but also anyone involved in measuring customer satisfaction and loyalty strategy.
You will learn to:
• Strengthen the relevance of your NPS interviews by avoiding interpretation bias
• Ask the right qualitative questions to capture weak signals
• Identify concrete levers for improvement from customer feedback
• Use the NPS method as a management tool, not a reporting tool
• Adopt an active listening stance to enhance the customer experience with each exchange
Thanks to realistic scenarios, you will put practice these techniques in a simulated environment before mobilizing them in the field.
This module can be taken on its own, or as part of our complete “Customer Service & Customer Success” course, dedicated to professionals wishing to professionalize their approach to customer satisfaction and engagement.
