E-learning training – Reporting of IT Performance Indicators
Duration: 1h30 – Level: Intermediate – Target audience: IT operations managers
Optimize the performance of your IT operations thanks to strategic and operational control of the reporting of your key indicators.
In a digital environment where the requirements for availability, responsiveness and reliability of IT services have never been higher, this online training gives you all the keys to transform your KPIs into concrete levers for action.
Designed specifically for IT operations managers, this course allows you to strengthen your ability to interpret your performance dashboards to improve the quality of service, anticipate deviations and prioritize the most impactful actions.
A course structured in 6 complementary educational modules:
- Module 1 – Why measure IT performance? Become aware of the strategic and operational challenges of accurate KPI reporting. Understand their role in anticipatory management of operations and continuous improvement of services.
- Module 2 – The fundamentals of IT reporting Discover the main performance indicators (uptime rate, response time, MTTR, etc.), ITIL standards, measurement tools, and SLA logic to master to build an effective reporting strategy.
- Module 3 – Best practices for designing and operating IT reporting Learn how to define relevant metrics, create readable dashboards, and interpret complex data appropriately to guide your decisions.
- Module 4 – Adapting your reporting to different contexts Discover how to develop your indicators and analyses according to infrastructure types, criticality levels, or even user or internal customer profiles.
- Module 5 – Training simulator: steering meeting with a virtual character Put yourself in a weekly monitoring situation: analyze indicators, answer questions from a business manager, justify the actions to prioritize, identify warning signs.
- Module 6 – Final Revision Quiz A mega interactive quiz to sustainably consolidate your knowledge. Validate your skills development through practice.
At the end of the course, you will know how to:
• Manage your IT production more precisely using indicators
• Quickly identify areas of friction in the information system
• Prioritize your interventions objectively
• Anticipate deviations and align your actions with business issues
This training is ideally designed for IT professionals in charge of supervision, operations, or quality of service.
