Develop your relational posture from the first minutes: relationship-building techniques for mediators and facilitators
Create a framework of trust from the very first moments of your interventions with this 1.5-hour e-learning course, specifically designed for novice mediators and group facilitators. An immersive training course that guides you step by step in the subtle art of relationship building, to build a solid bond, establish a secure atmosphere, and lay the foundations for a successful intervention.
Why train in relationship building?
In the first minutes of an exchange or mediation, everything is at stake: perceived listening skills, relational framework, and group commitment. This course allows you to become aware of the strategic challenge represented by this opening phase and offers you effective keys to make it a lever for relational impact.
A course structured in 6 modules for a progressive increase in skills:
- Module 1 – Creating a relationship from the opening: Understand why this phase is essential for establishing a climate of trust and fostering engagement.
- Module 2 – Mastering the fundamentals of relational posture: Explore the key references of active listening, relational alliance, non-violent communication and intervention frameworks.
- Module 3 – Applying good practices for entering into a relationship: Discover presentation techniques, anchoring the framework, opening dialogue, and adjusting to your audience.
- Module 4 – Adapting your posture to different contexts: Learn to personalize your approach according to the type of group, the emotional sensitivity of the participants or the nature of the conflict.
- Module 5 – Practice using interactive simulation: Put yourself in a real-life situation with the opening of a mediation session. Thanks to an evolving script, choose your posture, your words and observe the impact.
- Module 6 – Consolidate what you have learned with a mega quiz: Review all the key concepts through an engaging final quiz.
This e-learning course allows you to:
✓ Create strong interpersonal skills from the start
✓ Foster trust and group buy-in
✓ Acquire key techniques for facilitating from the first minute
✓ Experiment safely thanks to an independent simulation
✓ Anchor your best practices and become more confident
Target:
• Beginner mediators
• Group facilitators
• Managers leading sensitive meetings
• Trainers who wish to capitalize on the phase opening
Duration: 1h30
Format: 100% digital, accessible on all media
