Mastering Listening and Assertiveness
E-learning module dedicated to effective managerial communication
Are you looking for a concrete solution to improve the quality of your professional exchanges? This module is for you. Whether you are looking for better dialogue with your team or for personal development, this module provides you with the key tools to truly listen and assert yourself clearly… without unnecessary tension.
This module can be taken independently, or integrated into the overall “Human Resources & Talent", dedicated to developing the human skills of managers and team leaders.
What you will experience in this module:
• Advice from HR experts to understand the mechanisms of interpersonal communication
• Interactive scenarios to test your communication reflexes
• A final quiz to permanently anchor your knowledge
• Simple but powerful keys to balancing listening, assertiveness and emotion management
Objectives of this module:
– Understand the obstacles to constructive communication
– Identify the components of active listening applied to management
– Adopt an assertive stance in professional relationships
– Structure an exchange to gain clarity and impact
– Manage tensions diplomatically without giving up your position
This module is for you if:
– You want to foster a healthy dialogue with your collaborators
– You must lead sometimes sensitive discussions with confidence
– You seek to gain impact while respecting others
