Master key emotional techniques
An operational module to develop your emotional regulation in real-life situations
Manage tense situations with confidence using concrete and immediately applicable techniques.
This e-learning module, designed for Customer Service teams and managers, helps you move from theory to action. Through interactive practical cases and recognized emotional management tools, you will learn how to maintain your calm and efficiency even in moments of intense stress.
✔ Are you dealing with unhappy customers?
✔ Does your team have difficulty reacting under pressure?
✔ Are you looking for simple methods to regulate your emotions in the moment?
This module is for you.
What you will discover:
- Key emotional techniques from neuroscience and positive psychology
- Practical advice for maintaining self-control in difficult interactions
- Guided exercises to strengthen your posture in the face of emotional stress
- Realistic scenarios inspired by everyday customer service situations
- Mistakes to absolutely avoid to avoid fueling tensions
Flexible use:
This module can be followed independently as a quick solution to an operational need or integrated into our complete “Human Resources & Talent” course, dedicated to the development of soft skills and emotional performance in business.
A concrete, engaging and useful experience from the first use.
