Welcoming a New Client: Take on the Challenge of the Final Quiz!
End your training on a fun and engaging note with this interactive quiz-style module… just like on TV!
Explore the world of Customer Service & Customer Success in an immersive challenge inspired by the big TV games. Whether you’re following the full course dedicated to welcoming a new client or just want to test your skills, this mega-revision quiz is perfect for consolidating your knowledge in a memorable way.
The Concept:
You must answer 15 progressive questions related to Customer Success. Each correct answer brings you closer to victory… but the pressure mounts at each stage!
3 security levels guarantee you secure your points at certain levels:
- 3rd question: the first level
- 7th question: the intermediate level
- 11th question: the last level before the final
3 strategic jokers are at your disposal to help you reach the top:
- 50/50: two wrong answers are removed
- Call an expert: receive a relevant line of thought
- Network advice: view the answer chosen by other players
Why take this module?
- To test your knowledge in a fun and motivating way
- To anchor the key points of the “Welcoming a new client” course
- To challenge your responsiveness and field expertise before your next missions
A standalone or complementary module
This quiz can be taken:
- Independently, to train quickly and effectively
- As part of the complete “Customer Service & Customer Success” course, consisting of 6 modules designed to help you progress step by step in the art of welcoming, guiding, and retaining your SaaS customers.
Target audience: Customer Success Managers in a SaaS environment looking for efficiency and impact from the first customer interaction.
