E-learning Module – Recovering an Unpaid Debt
An immersive quiz, like a TV game show, to master the delicate art of customer recovery.
Immerse yourself in a unique training experience with this fun and stimulating module, designed to strengthen your Customer Service & Customer Success skills on the theme of “Recovering an Unpaid Debt”. This module can be followed independently or integrated into our complete “Customer Service & Customer Success” course. Customer Success", designed for customer relations and credit management professionals.
A game show format that challenges you
Inspired by the big TV game shows, this interactive module offers you a 15-question quiz to test and consolidate your professional knowledge in a dynamic and engaging format.
Your mission: reach the final level without losing your nerve… or your lives!
Here’s how it works:
- 3 key levels allow you to secure your knowledge gain levels: Question 5, Question 10 and Question 15.
- 3 jokers at your disposal to help you make the right choices:
- 50/50: two incorrect answers are eliminated
- Consultation with an expert: you receive a decision-making aid
- Question postponement: you can replace one question with another
- Questions varied to validate your understanding of customer issues, the behaviors to adopt, and the best practices to mobilize to effectively follow up… without damaging the relationship.
Who is this module for?
This module is aimed at Customer Success Managers, Credit Managers, Debt Collection Officers, or Account Managers who wish to acquire or consolidate their skills in the pre-litigation management of late payments.
Why buy it?
- To permanently anchor good customer follow-up practices
- To revise while having fun thanks to an engaging format
- To offer essential final revision support at the end of a complete course
- To have a tool that can be activated independently or for group reinforcement
A short, effective, pragmatic… and extremely useful module.
