NPS Satisfaction Assessment – Gamified e-learning module
Want to test your knowledge of Customer Service & Customer Success while having fun?
This fun and engaging module takes you on an interactive quiz inspired by the biggest TV game shows. It can be taken independently or as the final module of a complete e-learning course dedicated to “Customer Service & Customer Success”, focusing in particular on mastering the NPS (Net Promoter Score).
The concept:
You start with a simple first question. With each correct answer, you advance through the levels, until you reach the 15th and final question.
Each question is linked to the major fundamentals of NPS, customer relations, and customer satisfaction.
You have 3 jokers to keep your chances high:
- The boost: eliminate two wrong answers
- The expert opinion: get valuable guidance to guide your answer
- The change of question: move on to a new question without penalty
3 safety levels ensure you never fall too low, even if you make a mistake.
The tone is serious and professional… but the approach remains 100% immersive and engaging, to maximize the memorization of best practices in customer satisfaction.
At the end of the module, you will have:
- Consolidated your knowledge of NPS and satisfaction assessment
- Reviewed all the key concepts covered in the overall course
- Cultivate your analytical mind and your professional reflexes
An ideal tool for anchoring knowledge with pleasure.
This module is particularly recommended for Customer Experience Managers, at the end or at the start of a skills development course.
