Dive into a fun and challenging experience to master technical complaints management!
This interactive e-learning module propels you into an immersive quiz session inspired by the great suspense TV game shows.
Will you be able to reach the final level?
In this “mega quiz” composed of 15 progressive questions on Customer Service & Customer Success, you test your knowledge while consolidating your strategic reflexes in the face of the most technical customer complaints.
A simple, effective and stimulating concept:
- 3 security levels to cross (questions 5, 10, 15) to validate your knowledge step by step.
- 3 tactical jokers to use at the right time:
- 50/50 to eliminate two wrong answers
- Call a colleague to access a clue
- Skip a question to temporarily overcome an obstacle
An engaging and self-assessing format.
Designed as a revision or self-diagnostic tool, this module can be:
- Tracked as a single resource, to quickly assess yourself on the management of technical complaints
- Integrated into a complete “Customer Service & Customer Success” to sustainably anchor best practices after the theoretical modules and simulator training.
Why choose this module?
- A gamified format to boost engagement and memorization
- A targeted objective: manage critical situations with confidence
- Total autonomy: to be consumed freely or integrated into a blended course
Target audience:
Level 2 Technical Support professionals and Customer Success experts, wishing to strengthen their operational skills in complex customer relationship situations.
Estimated duration: 20 minutes
