Loyalty after a negative experience
Gamified e-learning module – Can be followed independently or as part of the complete course
Theme: Customer Service & Customer Success
Transform a negative experience into a customer loyalty opportunity… by playing!
Dive into a stimulating challenge, inspired by the most famous TV game shows, where you will have to overcome 15 levels of questions around customer loyalty strategies after a difficult situation.
This final module of the course can also be followed alone, to test and reinforce your knowledge in a fun and engaging way. Ideal for Customer Success Managers who want to strengthen their analytical skills and refine their post-complaint resolution reflexes.
You have 3 jokers to help you throughout the challenge:
- 50/50: two wrong answers are removed
- Call an expert: listen to the advice of our virtual mentor
- Change the question: not inspired? Move on to the next one
The 3 success levels help you structure your progress:
- Level 1 (5 questions): Basic knowledge of customer satisfaction
- Level 2 (10 questions): Best practices and win-back protocols
- Level 3 (15 questions): Complex cases, emotional analysis, solution personalization
This module is designed to allow you to:
- Test your understanding under positive pressure
- Reactivate your relationship crisis management reflexes
- Embark on a dynamic of continuous improvement in Customer Success
Complete this interactive module alone or as part of the overall “Customer Service & Customer Success” course for a complete and targeted skills upgrade.
