Establishing a Customer Success Plan
Interactive Game: Test your knowledge and become a Customer Success expert!
This fun and highly engaging module immerses you in an immersive quiz, inspired by classic TV game shows. It can be taken independently or integrated into a complete Customer Service & Customer Success course.
You will have to answer 15 multiple-choice questions directly related to Customer Success Management best practices, and more specifically to the effective implementation of a customer success plan. Answer without mistakes to reach the top and validate all the levels!
Game concept:
Like in a suspenseful TV game:
- 3 key levels secure your progress (questions 5, 10 and 15)
- 3 jokers to help you achieve success:
- Change question
- Delete two wrong answers
- Consult an expert advisor (hint)
An ideal format if you want to:
- Train quickly and dynamically
- Validate your knowledge in Customer Onboarding and Success Plans
- Challenge yourself on the sector’s best operational practices
- Prepare a customer interview with greater peace of mind
- Integrate a results-oriented approach into your exchanges with customers
Target audience:
Customer Success Managers – Customer Onboarding Specialists – Customer Service Managers
Recommended use: in personal challenge mode or as a completion of the complete “Customer Service & Customer Success” course.
