Mastering supplier dispute management to preserve your business relationships and secure your finances
In a world where economic tensions and regulatory requirements are increasing, knowing how to effectively manage supplier disputes is becoming a strategic lever for any organization. This 1.5-hour e-learning course takes you step by step through understanding, mastering, and resolving disputes related to Procurement and invoicing.
Who is this training aimed at?
✔ Procurement managers
✔ Lawyers specializing in Procurement law
✔ Managers or supplier relations officers
✔ Operational management controllers
They will find concrete answers to questions such as:
– How to manage a disagreement over an invoice without severing the partner relationship?
– What are the legal and contractual levers to secure resolution?
– What postures and methods should be used in tense situations?
A structured course to quickly increase skills:
➤ Module 1 – Why manage supplier disputes?
Become aware of the strategic importance of dispute management: preserving lasting relationships, avoiding legal escalation, and protecting the company’s financial interests.
➤ Module 2 – The fundamentals you need to know
Master the legal, contractual, and operational principles: frequently disputed clauses (penalties, non-conformities), invoicing rules, buyer/supplier cross-responsibilities.
➤ Module 3 – Proven techniques for resolving a dispute
Discover practical tools, dialogue techniques, steps for amicable resolution, as well as the internal mechanisms to activate (reporting, field feedback, mediation).
➤ Module 4 – Adapting your posture according to the context
Learn to adjust your approach according to the supplier’s profile (strategic, occasional, critical), the origin of the conflict, or the potential repercussions on the supply chain.
➤ Module 5 – Training simulator immersive
Put yourself in a tense discussion with a supplier about a disagreement over an invoice. Objective: clearly identify the points of disagreement, ask the right questions, and propose a constructive solution.
➤ Module 6 – Mega Revision Quiz
Test your knowledge through a series of questions covering the legal, relational, operational, and strategic aspects of dispute handling.
An engaging format, designed for action:
• 100% online and mobile compatible,
• Case studies, summary videos, interactive scenarios,
• Unlimited access for 12 months.
