E-learning training – Legal framework: from incivility to crime (1h30)
Compliance, Risk & Quality – Certification course
Understand, prevent and act on uncivil behavior before it becomes illegal.
This 1h30 e-learning course is aimed at lawyers, compliance officers and certified mediators, faced with a growing problem: the management of incivility in organizations, and its possible evolution into criminal offenses. Through a progressive structure in 6 modules, you will learn to recognize weak signals, to distinguish between sanctionable behaviors falling under the law and those governed by mediation approaches, and to identify your room for action within a strict legal framework.
Why is this training essential today?
– Because incivility in a professional or institutional environment is never trivial
– Because a poorly managed incident can put your organization at legal risk
– Because mediation cannot take precedence over the law when a threshold is crossed
– Because professionals in charge of compliance and law must act in prevention and not in reaction
At the end of this training, you will know:
• Recognize risky behaviors and qualify their legal seriousness
• Clarify the roles and responsibilities of each person in the chain of dealing with incivility
• Master the legal fundamentals: penal code, employer responsibilities, regulatory obligations
• Apply best practices to defuse tensions before they escalate to court
• Adapt your strategies according to the profile of the interlocutor or the type of organization
• Practice in real-life situations with an immersive simulation
• Evaluate your knowledge with a detailed final mega quiz
Modules included in this course:
1. Understanding the legal issue of incivility
Why this subject is crucial today and why professionals must be aware of its growing legal implications.
2. Legal framework & fundamental benchmarks
Deciphering the penal code, differentiation between incivility and crime, tolerance thresholds, liability framework.
3. Best Practices in Incivility Management
Concrete management techniques, alerts, communication, supervised use of mediation, traceability.
4. Practical cases and typologies of contexts
Adaptations according to the sector (public/private), the nature of the incidents, profiles of perpetrators and victims.
5. Professional Incident Management Simulator
Dive into a real case with expert advice, legal and behavioral measures to take.
6. Final Certification Quiz – 40 random questions
Test your understanding and be ready to act in a real context.
