Keys to Understanding Conflicts
Why do some conflicts erupt while others seem to defuse naturally? How to interpret the behaviors and postures at play?
This module gives you the essential foundations to approach conflict management in a more lucid, professional, and structured manner.
Whether you are a manager, HR manager, or internal mediator, this training allows you to:
- Identify the different types of conflicts and their origins
- Understand the psychological and relational mechanisms at play
- Master the main models from social psychology and mediation, such as Karpman’s drama triangle or Glasl’s escalation curve
- Structure your initial analyses and interventions with a systemic and caring approach
Take it alone or as part of a broader program, this module is part of the complete training “Constructive Conflict Management”, itself linked to the “Human Resources & Talent” theme. Thanks to this modular approach, you choose the level of engagement according to your needs, while accessing immediately operational content.
An essential foundation for anyone who has to manage tensions within a team or between colleagues.
