Keys to Understanding Escalation
Do you manage conflicts? Do you intervene in tense relationships? This module allows you to decipher the mechanisms that fuel conflict escalation, in order to better prevent or defuse them.
Designed for mediators, facilitators, managers, or leadership professionals, this module can be taken independently, or as an essential building block of the “Leadership & Management", dedicated to mastering complex relational dynamics.
On the program:
- A detailed understanding of escalation mechanisms via recognized models such as Friedrich Glasl’s or the conflict spiral
- The identification of emotional triggers and their chain effects
- Relational postures that aggravate or ease tensions
- An analysis of unconscious psychological behaviors that fuel conflict
Objective: Move from an instinctive reaction to an informed stance in the face of friction.
You will leave with clear and reliable benchmarks, essential for any de-escalation strategy.
This module is for you if you are looking to:
– Understand why a conflict escalates despite your attempts at dialogue
– Identify the key moments when action can change the course of the conflict
– Integrate proven models into your daily professional practice
The educational plus: a clear structure, essential theoretical contributions and illustrative scenarios, so that each concept makes immediate sense in your field reality.
