Key Techniques for a Success Plan
Create truly engaging and effective customer success plans.
This operational module provides you with the essential methods you need to master to formalize a success plan that gives meaning to KPIs, mobilizes your contacts, and promotes your product as a driver of customer performance.
- Concrete techniques to apply today
- Common errors analyzed to gain legitimacy
- Useful content whether you are a beginner or experienced
You will learn to:
• Identify the essential steps of a structured success plan
• Adapt practices to the specific needs of your customers
• Create a clear alignment between the proposed features and customer objectives
• Guide the conversation with the right strategic questions
• Establish a recognized methodical framework in Customer Success
An interactive scenario simulates real exchanges with a customer: you practice asking the right questions, negotiating success criteria, and clarifying key performance indicators.
This module can be followed independently or in addition to the “Customer Service & Customer Success” e-learning training course, for a progressive and comprehensive skills development.
