Key Technical Management Models
Strengthen your skills in managing technical complaints by discovering the structuring fundamentals that allow support and Customer Success teams to gain efficiency, credibility, and peace of mind.
This module offers you a clear, structured, and immediately applicable view to:
- Understand the life cycle of a technical complaint
- Identify the different types of bugs
- Identify the complementary roles of N2 support and Customer Success
- Master the communication models most used in technical exchanges
Whether followed independently or as part of the complete “Customer Service & Customer Success", this module is a key step for anyone who handles critical incidents on the customer side.
Are you looking to harmonize internal practices? Professionalize the technical response to customers? Reassure and diagnose more quickly?
This module is designed to precisely meet these operational expectations while laying a solid foundation for skills development.
At the end of this module, you will know how to:
- Emphasize the importance of structured incident handling
- Analyze a complaint based on its typology
- Integrate good technical communication reflexes
- Identify the right contact person depending on the nature of the problem
- And above all: professionalize your posture at key moments
