Key Frameworks for Difficult Feedback
Module 2 of the “Leadership & Management” course – Can be completed independently or as part of the full course
Giving difficult feedback is never an easy task. And yet, it is one of the most powerful levers for helping an employee progress, strengthening team performance, and cultivating a culture of dialogue.
In this module, you will master the fundamentals of constructive feedback in sensitive contexts, thanks to clear and proven benchmarks from behavioral sciences, psychology, and operational management.
What you will discover:
• The essential principles for defusing tensions and preserving relationships
• The DESC model for structuring clear, respectful, and empowering feedback
• The emotional change curve for anticipating employee reactions
• Common cognitive biases that can harm the quality of the message or its reception
• Practical keys for establishing a climate of active listening, recognition, and progress
This module is aimed at any manager wishing to:
– Assert themselves with ethics and impact in demanding exchanges
– Create the conditions for sincere dialogue, even in discomfort
– Practice better understanding your interlocutors before convincing
Integrated into the complete “Leadership & Management” course, this module can also be followed alone as a targeted resource to immediately address a managerial difficulty around sensitive feedback.
Make difficult feedback a lever for human performance.
