Critical Incidents: Understanding the Issues
Why take this module?
A critical incident in production is never just a technical problem: it is a real risk for service continuity, the company’s reputation, and the satisfaction of internal or external customers.
In this engaging module, you will discover why every minute counts… and why your role in crisis management is strategic.
What you will discover:
- The real impacts of an IT service outage, in organizational, business, and brand image terms
- The challenges of speed, coordination, and communication in the first hours of a critical incident
- Why incident management is a pillar of digital transformation and not just a technical procedure
Who is this module for?
Intended for Incident Managers and IT/CIO managers, this module provides a strategic perspective conducive to rapid and operational skill development.
This module can be taken:
- Independently, for anyone wishing to understand the challenges of critical incident management
- Or as part of the complete “IT & Digital Transformation” course, for a 360° view of service management and resilience
Why is it important?
In a hyper-connected world, where IT services are at the heart of the business, poor critical incident management can be very costly. This module helps you become aware of the strategic issues, enhance your role, and better anticipate your decision-making.
