Practical application of the ECRAN method
Mediators, team leaders, managers: do you want to structure your mediations and become more effective in conflict management? This module guides you step by step in the practical application of the ECRAN method (Listening, Clarification, Reformulation, Agreement, Neutrality), a proven approach to facilitate delicate exchanges and reestablish communication.
This module can be followed independently, or integrated into the complete e-learning course “Leadership & Management”, designed to strengthen your behavioral and interpersonal skills in demanding contexts.
You will find:
- Interactive scenarios to experience each phase of the method.
- Practical and structured input to strengthen your mastery of the five steps.
- Concrete advice to avoid the most common mistakes.
- A final mega quiz to consolidate your knowledge in a fun and engaging way.
At the end of the training, you will know how to structure a mediation, manage tensions accurately, and reestablish a constructive exchange thanks to the structuring power of the ECRAN method.
This module is for you if:
- You have been trained in mediation but wish to refine your practice through contact with real-life situations.
- You are looking for a clear, reproducible, and effective method to intervene calmly in professional conflicts.
- You must adapt your leadership posture in tense or polarized environments.
