Develop your key interpersonal skills for more impactful management.
Are you a manager or team leader?
Are you facing tensions, misunderstandings or delicate situations during face-to-face exchanges? This training provides you with the essential tools to listen better, assert yourself better, and gain in relational effectiveness.
A structured course for concrete results:
In 1.5 hours, this engaging and immersive e-learning module will help you master two major behavioral skills in management: active listening and assertiveness.
At the end of this program, you will know how to adopt a fair, balanced, and effective managerial posture – even in the most sensitive interactions.
On the program for this e-learning course:
- Module 1 – Why listen and assert yourself? Become aware of the key role that active listening and assertiveness play in management relationships. Understand their power over your team’s motivation, buy-in, and performance.
- Module 2 – The fundamentals you need to know Discover the principles of active listening (reformulation, questioning, non-verbal communication) and the pillars of assertiveness (DESC, NVC, etc.). Clear and immediately transferable frameworks.
- Module 3 – Daily best practices Learn how to put these techniques into practice effectively: listening to a colleague in difficulty, refusing while respecting the other person, giving constructive feedback, etc.
- Module 4 – Adapting your approach according to contexts Sharpen your reactions according to profiles and situations: dominant personality, silent colleague, conflictual team meeting, etc.
- Module 5 – Interactive simulator: Difficult discussion Immerse yourself in a realistic role-playing game and guide your choices in a difficult conversation between a manager and a colleague. Strengthen your relational reflexes in real-life situations.
- Module 6 – Final Revision Quiz Test your knowledge and validate all the theoretical and practical knowledge covered in the course.
Why choose this training?
- Little theory, lots of practical experience: methods you can use tomorrow morning.
- An engaging & progressive format based on real-life situations.
- 100% self-directed: 1.5 hours of learning, certifiable and available off-the-shelf.
- Developed by HR & e-learning experts recognized in the world of management.
The right time to improve? It’s now.
Offer your managers training that makes a difference in human relations and the quality of team management.
