Relationship building techniques

Training path

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  Breaking the ice with clients effectively

  VTS15 minutes+

  Creating a climate of trust from the very first seconds: discover how to make all the difference with a controlled approach to relationship building.Establishing…

  Creating a climate of trust from the very first seconds: discover how to make all the difference with a controlled approach to relationship building.

  Establishing an authentic and reassuring first contact is something you can learn! This module is aimed at anyone who facilitates dialogue spaces (mediation, group facilitation, collective support) and wishes to acquire the key techniques to successfully open a session.

  With this short, accessible, and directly actionable module, you will:

  • Understand how the first minutes condition the quality of future exchanges
  • Discover how your verbal and non-verbal postures impact the relationship
  • Learn to set a clear, reassuring, and engaging framework for everyone
  • Avoid common blunders that hinder cooperation
  • Develop effective introduction rituals, regardless of the context

  This module can be followed independently or serve as the essential first step in the complete course “Leadership & Management – Relationship Entry Techniques”.

  Its promise? To equip you to establish, from the very first phrases, a dynamic of trust and collaboration.

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  Building a successful relationship with clients

  VTS25 minutes+

  Creating the right connection from the very first seconds of an exchange is more strategic than it seems.In this module, you will delve into…

  Creating the right connection from the very first seconds of an exchange is more strategic than it seems.

  In this module, you will delve into the fundamentals of relationship-building techniques, an often underestimated but essential lever for immediately establishing a climate of trust and mutual listening – whether in a meeting, mediation, or group coaching session.

  Why take this module?

  Because first impressions are irreversible.

  Because knowing how to connect means creating the conditions for authentic dialogue, even in the most sensitive contexts.

  To discover in this module:

  • The leading models of interpersonal communication used by management and mediation professionals.

  • The keys to relational impact from the very first seconds: posture, eye contact, voice, words.

  • Concrete principles for creating a safe environment, ensuring open and fluid communication.

  • A focus on the mirroring effect and conscious synchronization, to amplify your ability to connect immediately with others.

  This module can be taken independently to master the art of a successful first interaction, or integrated into the overall "Leadership & Management" program, designed to support the development of key skills for leaders, mediators, and team facilitators.

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  Techniques for effectively engaging customers in 142

  VTS15 minutes+

  Create an impact from the very first minutes. Whether you are a beginner mediator, a group facilitator, or looking to improve your leadership practices,…

  Create an impact from the very first minutes. Whether you are a beginner mediator, a group facilitator, or looking to improve your leadership practices, this module provides you with the tools to succeed in your relationship-building – in a structured, impactful, and authentic way.

  ➡️ Why is this module essential?

  Because the first minutes of an exchange often determine the quality of engagement, mutual trust, and relational dynamics. Missing this step risks compromising your entire intervention. Conversely, a well-managed entry into a relationship generates buy-in, psychological safety, and cooperation.

  ➡️ What you will experience:

  Through interactive role-playing, immediately applicable concrete techniques, and the proven advice of a leadership expert, you will learn to:

  • Create a clear, secure, and engaging relational framework
  • Avoid the most common mistakes at the beginning of interactions
  • Identify the levers to adapt to different types of interlocutors

  ➡️ Ideal for:

  • Professionals in mediation or facilitation looking to create quality relationships from the very first exchanges
  • Managers seeking concrete relational soft skills
  • Anyone engaged in a Leadership & Management training program, or wishing to follow this module independently for immediate gain.

  This module can be taken independently or integrated into the complete Leadership & Management pathway: Techniques for Entering Relationships, offering strategic, progressive, and operational training.

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  Adapting the initial contact with clients effectively

  VTS20 minutes+

  This module can be taken independently or integrated into the complete "Leadership & Management" pathway.How to succeed in the first minutes of a professional…

  This module can be taken independently or integrated into the complete "Leadership & Management" pathway.

  How to succeed in the first minutes of a professional exchange?

  You only have a few moments to establish a trust connection, set a reassuring framework, and assert your posture. This key moment, if mastered, can transform the rest of any interaction.

  This module offers you an immersive experience to master the art of adapting your entry into relationship with impact.

  Thanks to this module, you will:

  • Explore three varied scenarios: group, individual interview, tense context.
  • Make interactive choices to test different approaches.
  • Analyze the effects of each posture and introductory message.
  • Anchor good relational practices to create a conducive climate from the very first moments.

  Designed for beginner mediators, group facilitators, and any professional aspiring to better manage their interactions from the start, this module emphasizes relational effectiveness in often complex environments.

  Are you looking to:

  • Quickly establish a trust relationship?
  • Structure a clear and engaging session opening?
  • Adapt your communication according to the context?

  You will find here pragmatic, tested answers, ready to apply.

  This module is part of the "Leadership & Management" pathway, but can very well be taken alone to develop a key skill, transversal to all professional relationships.

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  Master quiz - Relationship Entry Techniques

  VTS15 minutes+

  E-learning training module – Play, progress, and master the basics of impactful relationship initiationImmerse yourself in a captivating serious game inspired by suspense TV…

  E-learning training module – Play, progress, and master the basics of impactful relationship initiation

  Immerse yourself in a captivating serious game inspired by suspense TV shows, where you will have to climb a pyramid of 15 questions about relationship entry techniques in the context of Leadership & Management. This module, both fun and educational, allows you to test your knowledge while consolidating your skills in a dynamic, engaging, and highly pedagogical tone.

  Who is this module for?

  This module is designed for:

  • Beginner mediators looking to structure their contact approaches
  • Group facilitators seeking an effective relational framework
  • Management professionals wishing to enhance their opening communication skills

  2 in 1: Trainer AND Unifier

  This module can be followed:

  • Independently for targeted learning on relationship entry
  • As a complement to the complete Leadership & Management pathway, for a gradual and coherent skills enhancement

  The game concept

  You have 15 questions to overcome with 3 safety levels. These levels represent key progression milestones. At each stage, the pressure builds… but you can rely on 3 jokers in case of doubt:

  • 50/50: two incorrect answers are eliminated
  • Call a coach: contextual pedagogical help is offered
  • Audience vote: benefit from the opinion of a virtual community of learners

  Each question propels you into realistic field situations to decipher, apply, and secure your relational introduction techniques, with the ideal dose of challenge to firmly anchor the learning.

  Why follow it now?

  Because a good relationship entry means:

  • Creating a climate of trust from the very first seconds
  • Setting a framework conducive to exchange and cooperation
  • Setting the tone for the adopted leadership posture
  • Maximizing the engagement of your interlocutors

  This game is more than just a quiz. It is a true training experience that meets the current challenges of human and operational leadership.