Active listening and assertiveness techniques
This e-learning course, "Active Listening and Assertiveness Techniques," will help you better master this topic in a professional context.
The aim of this course is to help you understand the key role of active listening.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Active listening and assertiveness techniques".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Understanding the importance of assertive listening in customer relationsModule 1 of the course "Active Listening and Assertiveness Techniques" – Theme: Human Resources & TalentDeveloping a strong relational posture starts with deeply understanding…Module 1 of the course "Active Listening and Assertiveness Techniques" – Theme: Human Resources & Talent
Developing a strong relational posture starts with deeply understanding the impacts of your listening. This module offers you an essential awareness: behind every managerial interaction lies a balance between availability, clarity, and the ability to assert oneself without breaking the connection.
Why take this module?
• To establish your managerial legitimacy in strategic exchanges as well as in everyday discussions.
• To better manage tensions and defuse conflicts with tact.
• To lay the sustainable foundations of an inspiring and respectful relational leadership.
• To foster employee engagement by improving the quality of listening.
What you will discover:
• The human and organizational stakes of aligned communication.
• The direct impact of active and assertive listening on collective performance.
• Common mistakes in tense situations and how to avoid frequent pitfalls.
Who is this module for?
This module is aimed at all managers and team leaders wishing to strengthen their relational posture, improve their impact, and enhance their managerial effectiveness.
This module can be taken independently or integrated into the complete course "Active Listening and Assertiveness Techniques", from our Human Resources & Talent collection.
Active listening and assertiveness in customer relationsDevelop clear, effective, and caring communication in all circumstancesAre you a manager, team leader, or involved in managing sensitive exchanges?This module allows you to…Develop clear, effective, and caring communication in all circumstances
Are you a manager, team leader, or involved in managing sensitive exchanges?
This module allows you to master the essential foundations of impactful professional communication, based on active listening and assertiveness.
➡ Why is this crucial? Because a good manager does not just listen to respond; they listen to understand, defuse tensions, and move their teams forward in a climate of trust.
In this module, you will discover:
- The pillars of constructive communication, including Gordon's models, Rosenberg's (Nonviolent Communication), and Porter's 4 attitudes
- Concrete tools to adopt an assertive posture, balanced between passivity and aggression
- How to identify your own biases and develop unfiltered listening
- The reflexes to adopt in situations of disagreement, tension, or differing opinions
This module can be taken independently or integrated into the Human Resources & Talent pathway, aimed at professionalizing the key relational skills of managers.
A concentrate of knowledge to move from passive listening to positive impact!
Mastering listening and assertiveness in customer relationsE-learning module dedicated to effective managerial communicationAre you looking for a concrete solution to improve the quality of your professional exchanges? This module is…E-learning module dedicated to effective managerial communication
Are you looking for a concrete solution to improve the quality of your professional exchanges? This module is for you. Whether you are seeking better dialogue with your team or are in a personal development mindset, this module provides you with the key tools to truly listen, assert yourself clearly... without unnecessary tension.
This module can be taken independently or integrated into the overall path "Human Resources & Talent," dedicated to the development of human skills for managers and team leaders.
What you will experience in this module:
• Expert HR advice to understand the mechanisms of interpersonal communication
• Interactive role-playing to test your communication reflexes
• A final quiz to firmly anchor your knowledge
• Simple yet powerful keys to balance listening, self-assertion, and emotional management
Objectives of this module:
- Understand the barriers to constructive communication
- Identify the components of active listening applied in management
- Adopt an assertive posture in professional relationships
- Structure an exchange to gain clarity and impact
- Manage tensions diplomatically without giving up your position
This module is for you if:
- You want to promote healthy dialogue with your collaborators
- You need to lead discussions that can sometimes be sensitive with confidence
- You are looking to gain impact while respecting others
Active listening and assertiveness for effective professional interactionsAn immersive training for managers who want to make a difference in their next difficult conversation.Put yourself in the situation, analyze, adjust... then start…An immersive training for managers who want to make a difference in their next difficult conversation.
Put yourself in the situation, analyze, adjust... then start again, with more impact!
This module offers you a unique immersive experience combining practical application and personalized constructive feedback, within the framework of a high-stakes emotional managerial discussion. Designed from real dialogues in the workplace, this module immerses you in three sensitive situations commonly encountered by managers:
• announcing difficult feedback
• responding to a tense claim
• addressing a gradual disengagement
In each scenario, your active listening and assertiveness skills will be put to the test. You will need to take a stand, show openness, reframe if necessary — all while preserving the relationship.
At the end of the module:
• A final consolidation quiz will validate your reflexes.
• A virtual coach will guide you with targeted feedback to progress.
This module can be followed independently for field training, or integrated into the complete “Human Resources & Talent” pathway, aimed at strengthening managerial skills in interpersonal communication, team management, and constructive authority posture.
Your immediate benefits:
• Listen better to understand better and decide better
• Know how to set a framework while preserving the relationship
• Feel ready for difficult conversations
Master quiz - Active Listening and Assertiveness TechniquesStandalone module or integrated into the "Human Resources & Talent" pathwayGet ready to test your interpersonal communication skills in a fun, stimulating, and immersive…Standalone module or integrated into the "Human Resources & Talent" pathway
Get ready to test your interpersonal communication skills in a fun, stimulating, and immersive format. Inspired by the most famous game shows, this grand interactive quiz challenges you to correctly answer 15 questions on active listening and assertiveness techniques, while progressing step by step towards the final victory.
This module can be taken independently or as a final validation step of the complete e-learning pathway dedicated to HR and managerial practices. It is particularly aimed at managers and supervisors who wish to strengthen their skills in effective communication and professional relationships.
A real-life game to validate your knowledge:
- 15 progressive questions on best practices in listening and assertiveness
- 3 secure levels reached at 5, 10, and 15 correct answers
- 3 engaging jokers to help you in case of doubt:
- The call to an expert: an enlightening explanation on the topic
- The answer duo: two options are removed
- The return to the text: review the concept related to the question
Why is this module essential?
- It allows for effective revision of all the content of the pathway
- It promotes active memorization through game-style situational practice
- It offers a short, motivating, and engaging learning experience
- It is 100% mobile and desktop compatible for maximum accessibility
- It is certifying if integrated into the complete pathway
Ideal for HR, managers, and operational teams wishing to:
- Elevate their level of professional interactions
- Prevent conflicts through clear and respectful communication
- Master the keys to constructive dialogue, even in difficult situations